Consumer code of practice
The Jersey Post Group is totally committed to delivering a high level of service to our customers. We put the customer at the heart of all we do and view customer satisfaction as the basis for the Group’s continued success and development.
We are proud of our high quality standards and whilst every effort is always made to safeguard your mail, occasionally items may be lost or damaged. If you have cause for complaint the Jersey Post Group Consumer Code of Practice details what you should do if you have a complaint, how we will resolve it, and what you can do if you are not satisfied with our response.
Should you need any further advice, information or assistance, our Customer Services team is happy to help you with your enquiries. Please contact us by telephone on (+44 1534) 616616 or by emailing customerservices@jerseypost.com.