Quality of Service
The Jersey Post Group is committed to delivering a high level of service to our customers. The customer is at the heart of all we do and we view customer satisfaction as the basis for the Group’s continued success and development.
The JCRA and Jersey Post
Since 2006, Jersey Post and has been operating their services in a regulated environment and now holds a postal licence issued by the Jersey Competition Regulatory Authority. This licence brings with it a certain number of obligations that business operations must meet and be able to demonstrate performance success. For more information on the Jersey Post Group operations, the JCRA and our programme of continuous improvement in regulated markets, please click here.
Customer Service
We are proud of our high quality standards and have implemented a range of performance measurement criteria in our customer facing operations to ensure that we continue to provide the level of service our customers have come to expect. Please click here to access further information on these programmes and results of our most recent benchmarking.