Consumer Code of Practice
Putting the customer first
The Jersey Post Group puts the customer at the heart of everything it does and is totally committed to delivering a high level of service.
We see customer satisfaction as the basis for the Group’s continued success and development, which means we always welcome feedback from our residential and business customers. It is only by hearing your thoughts about our services that we are able to improve.
Maintaining the highest standards
We are proud of our high standards and whilst every effort is always made to safeguard your mail, occasionally items may be lost or damaged. If you have cause for complaint the Jersey Post Group Consumer Code of Practice details what you should do to raise it with us, how we will resolve it, and what you can do if you are not satisfied with our response.
Should you need any further advice, information or assistance, our Customer Services team will be happy to help you with your enquiries. You can also download a Claim Form for lost or damaged mail by clicking here.
Please contact us by telephone on (01534) 616616 or by email: email@example.com.