Occasionally, when insufficient postage is applied at the point of posting items, it is necessary for Jersey Post to levy a surcharge that covers the cost of putting the item through the postal system.
If a surcharge is levied, it is the customer receiving the mail who must pay the additional postage at the point of delivery, if they wish to receive the item.
If the recipient is at home when the postal worker attempts delivery, they can collect the money due and hand over the item immediately. Should the recipient be unavailable to pay the surcharge fee, the postal worker will leave an ‘attempt at delivery card’ which will explain to the customer that their item is awaiting collection at Commercial Street and that a certain amount of money is required to release it.
If picking up an item from Commercial Street is inconvenient, we can arrange another delivery with you. Just call our Customer Services department on (01534) 616616, where one of our Customer Service Agents will be pleased to help you with your request.
If the item is not collected or re-delivered within 21 days of the initial delivery attempt, it will be sent back to the sender’s address, or country of origin. If the item was sent from Jersey, our Customer Services Department will hold the item for a further 21 days. After this time, any unclaimed items will be destroyed.