In order to provide greater convenience and flexibility to customers, Jersey Post will now be offering redeliveries to Maufant and Don Street post offices, situated in Co-Operative stores in those locations.
Jersey Post recently launched an online redelivery service, which allows customers to go online, at any time of the day and schedule an alternative, more convenient date for an item to be redelivered. Customers have the choice of choosing a redelivery to any local address, Broad Street, St Aubin and now also Maufant and Don Street post offices.
Neil Harrison, Head of Retail and Counter Services at Jersey Post, commented: “By offering redeliveries to post offices, we are giving our customers choice – which is an important part of what we are trying to achieve. We understand that what may be convenient to one customer, may not be to another, and therefore are working hard to offer a range of different delivery options to meet the needs of all our customers”.
By offering redeliveries to post offices, customers have the flexibility of going to collect their items during the opening times of the post offices. This provides an alternative redelivery option for customers who are unable to have their items redelivered to their address, because either no one is in to collect the item for a second time or they are unable to travel down to Rue des Pres to collect their items.
Kenny McDonald, Head of Retail Operations at the Channel Islands Co-operative Society, commented: “We are always exploring new ways to benefit our customers, and the wider community. By offering redeliveries to Maufant and Don Street post offices, it gives customers more choice and flexibility”.
Over the next couple of months, Jersey Post aims to roll out the redelivery service to all of its post offices around the Island. This will be subject to a review of the trial period to ensure that the service is efficient and meets the expectations of customers.
Those interested in setting up a redelivery, can find out more by visiting: www.jerseypost.com/self-service.