- News
- 2023
- 04.08
Mail Plane Replacement Services
From Monday 7 August 2023, the dedicated mail delivery aircraft operated by Royal Mail will cease flights to and from Jersey. As a result, all inbound and outbound mail will be carried by the existing ferry service.
Since we were made aware that Royal Mail was considering ending the mail delivery aircraft, we have been working to implement contingency plans for those customers who may be most affected by the decision.
We are pleased to advise that there will be no change to business collection times or post office cut off times for same day despatch. However, the removal of the mail plane will result in a minimum two-day delivery from the date of posting. In addition, we have been working with FedEx to continue to provide a service for the Island. We have redesigned the process, and the new service will utilise links from Jersey to Portsmouth to ensure that international products are unaffected by the change. The UK domestic product will become a two-day service but will continue to have all the FedEx benefits, such as full end-to-end tracking and multiple delivery attempts.
Inbound:
| Service | Delivery Aims |
Process |
|
Royal Mail First Class and Special Delivery items
|
Two working days following
|
The mail arrives on the evening boat from the UK, it is processed early the following morning at Postal HQ and goes out on delivery the same day. E.g., arrives Monday evening, is processed early Tuesday morning, and goes out on delivery Tuesday. |
|
Royal Mail Second Class Items
|
The third working day following the date of posting. |
The mail arrives on the evening boat from the UK, it is processed at Postal HQ in the afternoon on the same day and goes out the following morning. E.g., arrives Monday evening, is processed Tuesday afternoon, and goes out on delivery Wednesday. |
|
FedEx Courier
|
Two working days following the date of posting. |
FedEx arrives on the morning boat from the UK, it is processed the same day and goes out on delivery next following day. E.g., arrives on Monday, is processed on Monday and goes out for delivery Tuesday. |
Outbound:
| Service | Delivery Aims | Process |
|
Standard service (Untracked)
|
UK - Minimum delivery timeframe of three working days, EU and RoW destinations are not impacted by this change.
|
UK Items – Outbound mail is despatched on the evening boat the same day, processed in the UK the next day and out on delivery the following day – subject to exceptions for remote areas. E.g., Despatched from Jersey on Monday, processed by Royal Mail Tuesday, and out for delivery Wednesday
|
|
Premium service (Signed For/Tracked and Signed)
|
UK - Expected delivery timeframe of two working days, EU and RoW destinations are not impacted by this change. |
UK Items - Outbound mail is despatched the same day from Jersey on the evening boat. It arrives in the UK early the next morning and is delivered the next working day. E.g., Despatched from Jersey on Monday, processed by Royal Mail Tuesday, and out for delivery Wednesday.
|
|
FedEx Courier
|
UK - Two working days following the date of posting. EU and RoW destinations remain unaffected.
|
UK items - FedEx items depart on the evening boat to the UK, FedEx collects and processes these items the following morning, and these go out on delivery the same day. E.g., departs Monday evening, processed Tuesday and out on delivery the same day. EU and RoW items:
|
Early boat despatch times
With mail transported via ferry service going forward, there will be a handful of occasions when, due to earlier tide times, we must bring our collection service and post office cut off times forward to ensure a same day despatch. On these occasions, we will notify you the week before of any changes so that you can ensure that any time critical mail items are not affected by the earlier pick-up and drop-off times.
Collection times will be unaffected and remain the same for most of the year, however, on occasions, there will be an earlier collection time due to the early tides meaning an earlier boat departure time. Customers will be notified of these earlier departure times in advance in order to make same day despatch. New collection times will be as follows:
| Collection locations | Normal boat collection times (from 7 Aug) |
Early boat collection times (dates TBC each quarter) |
|
| Business Direct Customers | 15:00 – 17:00 | 14:30 - 15:30 | |
| Postboxes | 10:00 | 10:00 | |
| Sub post offices | 16:00 | 15:00 | |
| Broad Street | 17:00 | 15:00 | |
| Rue Des Pres | 18:00 | 16:00 |
We understand that changes to these services can be inconvenient, however, our priority is to ensure we are still able to offer customers a same day despatch service into the UK.