John Lewis & Partners

If you’ve changed your mind about keeping your purchase from John Lewis & Partners, please return it in its original condition within 35 days of receiving the item. To begin your return, follow the simple steps below: 

  1. Package your return item(s) securely, if you’re reusing the original packaging, please remove, cover or strike through the original barcodes on your address label
  2. Fill in the below returns form with your personal details, ensuring you complete all sections
  3. Submit the form to generate your returns label. Follow the link to download and print your label Alternatively, we've sent you an email with your return label attached to download and print
  4. Print your returns label and affix it onto the outside of your returns package
  5. Visit one of our Island-wide post offices and send your return. Remember to request a receipt as proof of postage
  6. Alternatively, drop off your returns parcel to the welcome desk of any Waitrose & Partners branch

That’s it! Your return is complete, and your package will be delivered to the John Lewis returns centre within 2-5 working day. Please note it can take up to 14 days after returning your order to receive your refund.  For more information, visit: John Lewis Returns and Customer Care

Create your John Lewis returns label

Enter your personal details ensuring you complete all sections.

We have emailed you a returns label for John Lewis.
You can also download the label here: John Lewis Returns Label

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