John Lewis & Partners

If you’ve changed your mind about keeping your purchase from John Lewis & Partners, please return it in its original condition within 35 days of receiving the item. 

  1. Start by filling out the returns section of the delivery note
  2. Package your item(s) securely with the delivery note inside
  3. If you’re reusing the original packaging, please remove, cover or strike through the original barcodes on your address label
  4. Visit one of our Island-wide post offices to send your return. Remember to request a receipt as proof of postage.
  5. Alternatively, drop off your returns parcel to the welcome desk of any Waitrose & Partners branch. If you are taking your parcel to a Waitrose & Partners branch, you must also attach the Waitrose barcode printed on the front of the delivery note. You will receive an email to confirm your return.

That’s it! Your return is complete, and your package will be delivered to the John Lewis returns centre within 2-5 working days. Please note it can take up to 14 days after returning your order to receive your refund.

Helpful links:
John Lewis Returns and Customer Care

We have emailed you a returns label for John Lewis.
You can also download the label here: John Lewis Returns Label

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