Missed a delivery? To provide our customers with greater convenience and flexibility, redeliveries can now be arranged online. Customers also have the option to choose a redelivery to an alternative address or select a more convenient date for your item to be delivered.
Whilst you can arrange redeliveries online at any time of the day via your computer, tablet or smartphone, redeliveries can still be organised during office hours over the phone, by contacting our Customer Services team.
To arrange a redelivery online, please click here.
Redeliveries and transfers to Broad Street will cost £2 per item. If you are a parcel locker customer, please contact the Customer Service Team on 616616 to arrange delivery to a locker.
If you book online or call on the day after receiving a missed delivery notice, expect redelivery on the following day, Monday to Saturday, whether to an address or a post office.
If you book online or call on the same day as receiving a missed delivery notice, expect redelivery two days later – i.e. receive missed delivery notice on a Monday and call the same day, your item will be redelivered or ready for collection on Wednesday.
The parcel collection counter at Postal Headquarters, Rue des Pres Trading Estate is open from 08:00 to 20:00 Monday to Friday and from 08:00 to 15:00 on Saturdays. The counter is closed on Sundays and on Bank Holidays. For all other post office opening times, please click here.
Our Parcel Delivery Plus service allows any item to be delivered straight into a secure 24/7 locker in a convenient location for you to collect at your own leisure.Find out more
Goods and services tax (GST) must be paid on all items entering Jersey that exceed the threshold of £240. Avoid delays to your items by pre-paying the GST online.Find out more
If you're often out during the day, our range of SecureDrop services allows Jersey Post to leave larger items in a safe, weather-proof location within the grounds of your property or with a neighbour.Find out more