Missed a delivery? To provide our customers with greater convenience and flexibility, redeliveries can be arranged online. Customers also have the option to choose a redelivery to an alternative address or select a more convenient date for your item to be delivered.
Whilst you can arrange redeliveries for free online via your computer, tablet or smartphone, redeliveries can still be organised over the phone by contacting our Customer Care team, for an administration fee of £2 per item.
Redeliveries are free of charge. Simply log-in or register for a Jersey Post account and request your redelivery. to the same or a different address.
Alternatively, you can book a redelivery by contacting our Customer Care team on 616616, subject to a £2 per item administration fee.
Please note, FedEx and UK Mail items include one free redelivery attempt. To arrange this please contact our Customer Care team.
The parcel collection counter at Postal Headquarters, Rue des Pres Trading Estate is open from 08:00 to 18:00 Monday to Friday and from 09:00 to 12:00 on Saturdays. The counter is closed on Sundays and on Bank Holidays. For all other post office opening times, please click here.
If you book online or call on the day after receiving a missed delivery notice, expect redelivery on the following day, Monday to Friday, whether to an address or a post office.
If you book online or call on the same day as receiving a missed delivery notice, expect redelivery two days later – i.e. receive missed delivery notice on a Monday and call the same day, your item will be redelivered or ready for collection on Wednesday.
Our free parcel locker service allows any item - even ones requiring a signature - to be delivered straight into a secure 24/7 locker in a convenient location for you to collect at your own leisure.Find out more
If you're often out during the day, sign up to one of our free SecureDrop services so we can leave larger items in a safe, weather-proof location within the grounds of your property, or with a neighbour.Find out more