SecureDrop
Want parcels delivered even when you’re not home? Our free SecureDrop signature service lets you select a safe and weather-proof location within your home grounds as an alternative to your letterbox, so you can receive larger items and even those requiring a signature when you’re not home.
If you don't have anywhere safe for us to leave your items, why not use our SecureDrop Neighbour service where we leave your item with an agreed neighbour. For all of these services, we will put a card through your door to let you know where your package has been safely delivered.
SecureDrop
Setup or change the type of SecureDrop you would like to use for your domestic address in your account.
SecureDrop Signature
Recommended
Deliver any item including those requiring a signature on delivery to a safe weather-proof location on your property grounds.
SecureDrop Home
Deliver to a safe, weather-proof location on your property grounds. Does not include items requiring a signature on delivery.
SecureDrop Neighbour
Deliver to a nominated neighbour who you authorise to receive and sign for items on your behalf.
New and improved SecureDrop service - coming to you soon!
Following a successful pilot, we're currently in the process of rolling out island-wide, a new enhanced digital service with the use of etags. This is a phased approach with rounds in St Mary, St John and St Lawrence currently being completed. Click here to find out more.
Following a successful pilot, we are currently in the process of updating our SecureDrop service with the use of eTags. This a phased approach and is being rolled out round-by-round to existing customers. The delivery eTags are small and discreet and will be affixed in a visible location at your normal delivery point. When a delivery officer scans your eTag using their handheld device, it will a) provide us with delivery information for your property b) act as proof of delivery for your items c) send you an email delivery notification. By affixing an eTag, we can provide an improved and more reliable service as no matter which delivery officer is on your round, they will always have the correct delivery instructions when they arrive at your property as this will be stored on your digital tag.
SecureDrop Signature enables Jersey Post to leave any item, including those that require a signature on delivery, in your designated SecureDrop location. We provide you with a barcode to stick in your SecureDrop location that is scanned in lieu of taking a signature. This provides us with the time and proof that your item has been delivered.
Occasionally our delivery officers make a mistake and leave a card instead of putting an item in a SecureDrop location. If this has happened to you, please contact our Customer Care team on 616616 and we will arrange to have the item delivered correctly, as well as making sure this doesn't happen again in the future.
Please contact our Customer Care team on 616616 and they will be able to help you set this up.
Redeliveries
Missed a delivery? To provide our customers with greater convenience and flexibility, redeliveries can be arranged online.
Redelivery
Avoid customs delays
Goods and services tax (GST) must be paid on all items entering Jersey above a certain cost threshold. Avoid delays to your items by pre-paying GST.
Customs Requirements
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