Track & trace

Our tracking tool can only be used to track items sent from Jersey.

To track items on their way to Jersey, please go to the website of the Postal Authority where the mail has been sent from or the carrier being used to send your item to Jersey. We don't have any information on any items that haven't arrived in Jersey. 

Tracking numbers prefixed with UM are an untracked service and will not get tracking information. 

When sending items to the UK, once items have been received by Royal Mail, you can them track them here Track your Item | Royal Mail Group Ltd 
Tracking Error No tracking information returned. Please check your tracking number and try again.

Enter up to five reference numbers in the format of AA999999999JE, separated by commas.

We need further information to identify your item. Please confirm whether your item was posted in Jersey?

Tracking Results

#{{item.trackingNumber}}
Carrier Status
{{item.carrier.carrierName}}
{{item.currentStatusText ? item.currentStatusText : 'For detailed tracking information, please visit the carrier website by clicking on their logo to the left, or the ‘visit site’ button below.'}}
{{ getStatus(item.currentStatusCode) }} • {{item.pod.podName}}, {{item.pod.podDate}} {{item.pod.podTime}} Show more — {{item.events.length}} events Show less
No tracking information available.
Check back soon or contact the carrier {{item.carrier.carrierPhone}}
{{event.eventDesc}}
{{event.eventLocation}}
{{event.eventDate}}
{{event.eventTime}}
T. {{item.carrier.carrierPhone}} E. {{item.carrier.carrierEmail}} {{item.carrier.carrierNotes}}
Not a valid tracking number.
Unknown tracking number format.
Carrier Status
{{item.carrier.carrierName}}
Please visit the carrier's website to track this item:
T. {{item.carrier.carrierPhone}} E. {{item.carrier.carrierEmail}} {{item.carrier.carrierNotes}}
Error. Bad tracking request.

You can use our Track and Trace tool to track Jersey Post items that has been posted from Jersey to any country in the world, provided that a trackable service was selected.

Tracking numbers prefixed with UM are an untracked service and you will not get any tracking information.

When sending items to the UK, once items have been received by Royal Mail, you can track your item on the Royal Mail website - Track your Item | Royal Mail Group Ltd

Please note: mail sent as Signed For is not a tracked service and tracking details will only appear once delivery has been attempted.

If you are trying to track an item being sent to Jersey, you will need to use the tracking service of the postal authority in the country where the item was originally posted or directly with the carrier your item was sent with.

Need more help and advice? Visit our FAQ Section