Track & trace
Please enter your tracking reference number below. Our track and trace tool can be used to track items sent from Jersey.
For information on items coming into Jersey, including tracking, please go to the Carrier's (The Postal Authority sending the mail to us) tracking website as Jersey Post will not have access to this information.
Customer Care will not respond to individual tracking queries as the Tracking tool provides the most up to date tracking information available on your parcel.
Please note that numbers prefixed with UM signify an untracked service and will not return full tracking events.
As it is the busy Christmas period, please expect delays to the movement of your mail.
Enter up to five reference numbers in the format of AA999999999JE, separated by commas.
Tracking Results
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No tracking information available.
Check back soon or contact the carrier
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Please visit the carrier's website to track this item:
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Yes, provided that the service used to send the item was a trackable service.
- We have a Track and Trace tool.
- Please note that only Jersey Post and Royal Mail reference numbers can be used in the tracker.
- To track an item sent using a courier service, you should use their website to track your item instead.
The track and trace service available on this website can track any item that has been posted from Jersey to any country in the world, provided that the service used was a trackable service.
If you are trying to track an item being sent to Jersey, you will need to make sure that you are using the tracking service for the postal authority in the country where the item was originally posted. You should also make sure that you have the correct tracking number to hand.
Please note that numbers prefixed with UM signify an untracked service and will not return full tracking events.
Although we deliver most parcels in Jersey, there are other companies operating on the island who won't have access to your Jersey Post Locker or SecureDrop information.
If you believe Jersey Post has mis-delivered your mail, please contact customercare@jerseypost.com who will investigate this claim.