If you need to speak to us about one of our services or a problem, you can get in touch with our Customer Care team.
To help solve your query as quickly as possible, please provide as much information as possible – address, tracking number and where your item is being sent to and from.
If you're contacting us about tracking a parcel, please use the tracking tool on our website or the website of the carrier sending your item (that you would have received a notification from). We can only track an item once it arrives with us in Jersey. If your item hasn’t arrived in Jersey, please contact the retailer/sender/carrier.
You may find the answer to your question in our FAQs.
Our Customer Care team can be contacted on 01534 616616 or customercare@jerseypost.com on:
We aim to respond to all emails within 2 working days, on occasions, this may take longer if further investigating is required.
Yes, but please note that at present our social media pages are monitored during office hours only. If you use these channels to contact us outside of these hours, we'll respond as soon as we return to the office on the next working day.
We can be contacted through the following social media channels.
Instagram - @jsypost
Facebook -@Jersey Post
