Jersey Post launches 2026 annual customer survey

Every year Jersey Post invites islanders to provide feedback on the island’s postal service to ensure they are meeting the needs of customers. Jersey Post’s annual customer survey will be delivered to all households from today. The survey closes on Friday 6^th February.

Islanders are asked to answer seven questions - including rating their experiences of local deliveries and sending post to the UK; what the most important thing is to them about current and future postal services; and how likely they are to recommend Jersey Post. Customers are also asked to provide comments on how they think the service could be improved.

The Jersey Post team serve the community six days a week, keeping islanders connected with loved ones around the world. Posties deliver to homes and businesses in all weather, Counter Colleagues serve customers in Post Offices, and Customer Care answer islander’s queries. If one of our team has gone above and beyond in helping you, please tell us as this is shared with teams!

It’s never been easier to give your feedback. You can complete the survey online using the QR code or go to www.jerseypost.com/survey. Paper surveys come with a pre-paid envelope that can be posted free-of-charge in any Post Box around the island. Surveys and pre-paid envelopes will also be available to pick up from Post Offices and select Parish Halls*, to encourage as many customers as possible to give their feedback.

Julie Thomas, Chief Operating Officer at Jersey Post, says: “It’s important to us that we listen to customer feedback to  help us make improvements and shape future services. We’ve worked hard to consistently hit our service targets, delivering over 95% of local mail within 24 hours, and ensure that we offer good value for money. Your feedback is important to us, and we’d encourage as many islanders as possible to fill out the survey.”

The first 20 surveys received back will each be given £20 worth of stamps. There’s also the chance to win one of three £100 Amazon vouchers.

*Parish halls – Grouville, St Mary, St Clement, St Saviour, St Brelade, Trinity, St Helier and St Martin.

www.jerseypost.com/survey