EU Customs changes

The EU is making changes to customs duties on low value goods being sent to Europe. From 1 July 2026, goods worth less than €150 will no longer be free from customs duty and a fee of €3 will be charged per item. 

Sending of documents and gifts with a value up to €45 are unaffected by these changes. 

The recipient will be asked to pay the fee by the relevant postal service upon delivery in Europe. 

From 31 August Germany will no longer collect payment on delivery and posting of goods to Germany will be suspended. Jersey Post is developing a solution to allow this, but it is not possible to meet the timescales imposed by the EU. 

From November 2026 further EU changes will come into effect, and we will need to charge duties and fees up front before sending an item.

We are actively working with industry experts and our partners to ensure that we are able to provide the most up to date information and relevant guidance.

For businesses that are registered for the Import One-Stop Shop (IOSS) scheme: -

Note: IOSS is an EU VAT simplification scheme that allows sellers to collect, declare, and pay VAT on low-value B2C imports through a single registration in one EU country.

Some countries will accept payment on delivery from IOSS customers. 8 counties won’t accept this, therefore we are suspending the sending of parcels to the following EU countries until we have a  Postal Delivered Duty Paid / PDDP solution in place.

• Germany
• Denmark
• Austria
• Belgium
• Finland
• France
• Luxembourg
• Portugal

More details can be found here.

EU Courier service suspended

The EU changes also significantly increase the complexity of the customs declaration process for parcels sent by our courier service with Fedex. As a result, we can no longer offer a courier service to EU destinations. Our courier service is still available when sending parcels to the UK and other international destinations You can view the full list of destinations where our courier service remains available here. Business account customers are not affected by this change.