Retailer Returns Service

Returning items to online retailers has never been easier with our improved, faster returns service.

For hassle-free returns, select from the retailer list below and in a few simple steps you can easily process your return ready to be dropped off at your local post office.

  • ASOS
  • Gymshark
  • Missguided
  • Nespresso
  • Amazon
  • Charles Tyrwhitt
  • John Lewis & Partners
  • Seraphine

Jersey Post accepts free returns label using a Royal Mail delivery service, except for pre-paid special delivery bags. Should you wish to send your item via special delivery, then this service will need to be purchased over the counter.

The free returns service is not a tracked service. If you wish to track your item through to delivery, or are returning an item of value, a fully tracked service should be used. For further advice, please speak with the counter staff at any post office who will be able to help select the most appropriate service for you.

Jersey Post has agreements with certain UK companies to provide free return postage to the UK for goods ordered online. Please check with Jersey Post Customer Services on (01534) 616616 or via email at customercare@jerseypost.com, or speak to the counter staff at any post office, to confirm whether your label is valid for free postage from Jersey.

As the service used is a free return service, we cannot provide a delivery time frame.

No, free returns cannot be tracked and therefore we would be unable to provide proof of delivery. If you would like to track your item then you may purchase this service over the counter.

You would be unable to claim through Jersey Post for your item. This is because the service used is a free return and therefore no postage has been purchased through Jersey Post. You would need to claim through the company that your item was returned to.

Jersey Post cannot make use of the Label-less QR codes for Amazon as we do not have the facilities to scan them.

Need more help and advice? Visit our FAQ Section

What can I send?

Did you know some common items such as nail varnish and batteries are considered dangerous and restricted from the postal network? Find out what is safe to send.

Find out more

How to address your mail

View our guidelines and addressing standards to ensure hassle free delivery of your mail.

Find out more

Need your item delivered quickly?

Express delivery is a premium option that can be added to any item to ensure a speedy delivery.

Find out more