Retailer Returns Service

Returning items to online retailers has never been easier with our improved, faster returns service.

For hassle-free returns, select from the retailer list below and in a few simple steps you can easily process your return ready to be dropped off at your local post office.

  • ASOS
  • Gymshark
  • Nespresso
  • Amazon
  • Charles Tyrwhitt
  • John Lewis & Partners
  • Seraphine
  • White Stuff
  • M&S
  • Spoke
  • Global-e Returns
  • Charlotte Tilbury
  • Very
  • Littlewoods
  • Dryrobe
  • River Island
  • Boden
  • Wallis
  • Pretty Little Thing
  • boohoo man
  • Nasty Gal
  • Miss Pap
  • Coast
  • Karen Millen
  • Oasis
  • Warehouse
  • Debenhams
  • Burton
  • boohoo
  • Dorothy Perkins

We estimate 3-5 working days for any returns and up to 14 working days for refunds for the retailers we have agreements with. Click here to find out who those retailers are.

We are unable to provide a delivery time frame for the Royal Mail returns as this is not a tracked service and is used at your own risk.

There are several ways you can return items:

  1. Jersey Post has agreements with certain UK companies to provide trackable returns to the UK for goods ordered online. Click here to see which retailers are available and to begin your returns process.
  2. Jersey Post accepts return labels using a Royal Mail delivery service, except for pre-paid special delivery bags. If your package has a Royal Mail returns label included, you can use it, but please note that these returns are not trackable and are sent at your own risk.
  3. If the above options aren’t available for your return, you can visit the post office and pay for postage including any additional tracking you require.

If you have used a returns label from a retailer that Jersey Post has an agreement with or paid for a tracked service at the post office, your item will be trackable. Any Royal Mail returns cannot be tracked and therefore we would be unable to provide proof of delivery. 

Jersey Post accepts returns labels using a Royal Mail delivery service, except for pre-paid special delivery bags. However, please note these returns are not trackable and are sent at your own risk.

Alternatively, you will need to visit the post office with the addressed returns package and pay for postage including any tracking you require.

If you have a Royal Mail returns label included with your package, you may use this to return your item through Jersey Post. However, please note that the return will not use a trackable service and are sent at your own risk.

The retailers that have a trackable returns service can be found here. You can also pay for a trackable service if you pay additional postage at the post office for your return. Any Royal Mail returns labels included with your package are not trackable and are sent at your own risk.

Jersey Post cannot make use of the Label-less QR codes for Amazon as we do not have the facilities to scan them.

There are A4 printers at our Broad Street and Rue des Pres Post Offices.   These printers can be used to print labels such as Amazon and Royal Mail return labels.

In all of our post offices, including the smaller sub-post offices, we have dedicated label printers. These are for the printing of the returns labels generated through one of the retailer returns pages on our website.

If you have used a returns label from a retailer that Jersey Post has an agreement with, all claims must be submitted through the retailer. Claims cannot be made to Jersey Post directly.

If you have paid for a tracked service at the post office, you will be able to claim for a lost item after 21 days.

If you have used a Royal Mail returns label, you would be unable to claim through Jersey Post for your item. This is because the service used is a free return and therefore no postage has been purchased through Jersey Post. You would need to claim through the company that your item was returned to.

Need more help and advice? Visit our FAQ Section

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