Tracking items

Yes, provided that the service used to send the item was a trackable service. We have a Track and Trace facility on this website which can be accessed by clicking here. You will need to have the tracking reference to hand in order to use this service.

The track and trace service available on this website can track any item that has been posted from Jersey to any country in the world, provided that the service used was a trackable service. If you are trying to track an item being sent to Jersey, you will need to make sure that you are using the tracking service for the postal authority in the country where the item was originally posted. You should also make sure that you have the correct tracking number to hand. These are always 13 digits and are 2 letters followed by 9 numbers and a further 2 letters.

Please note that numbers prefixed with UM signify an untracked service and will not return full tracking events.

Jersey Post endeavours to deliver items as soon as they are received on-island, subject to Customs clearance if applicable. In order to receive these items at Postal Headquarters for local delivery, we are reliant on a number of factors such as weather, transport and often several postal authorities in different countries. If the delivery timescales you were provided with has been exceeded, we would recommend that you get in contact with either the retailer from which you purchased the item, or the postal authority in the country where the item was posted.