You can use our Track and Trace tool to track Jersey Post items that has been posted from Jersey to any country in the world, provided that a trackable service was selected.
Tracking numbers prefixed with UM are an untracked service and you will not get any tracking information.
When sending items to the UK, once items have been received by Royal Mail, you can track your item on the Royal Mail website - Track your Item
Please note: mail sent as Signed For is not a tracked service and tracking details will only appear once delivery has been attempted.
If you are trying to track an item being sent to Jersey, you will need to use the tracking service of the postal authority in the country where the item was originally posted or directly with the carrier your item was sent with.
Jersey Post aims to process mail as quickly as possible once received on-island (subject to customs clearance). Royal Mail First Class and Special Delivery items are delivered within two working days from receipt at our Jersey depot. Royal Mail Second Class items are delivered within three working days of receipt at our Jersey depot. If your item hasn’t arrived in Jersey, please get in touch with the sender or carrier to request an update on the progress of your item.
The sender or the company you purchased the item from holds the order details, payment information and the contractual relationship needed to track your item. Please contact the sender or retailer to track your item.
