Mail redirection & retention

For anyone that is permanently leaving the island, there is now a States of Jersey form that also needs to be completed. The form can be accessed by clicking here, and, once completed will ensure that the States of Jersey contact all the relevant authorities to advise them of your departure – this includes doctors, schools, Social Security, Health and Social Services, your parish and the tax office – making it much easier for you!

Yes! Print and complete a copy of the mail redirection form and bring this form, together with the relevant payment, proof of ID (passport, driving licence or bus pass), and a utility bill, bank or credit card statement to any post office.

From receipt of this information, it will take approximately 10 working days to set up this service.

Alternatively, fill in the online form. 

For more information about mail redirection services, please contact our Customer Care Team on (01534) 616616 or email

You can sign up quickly and easily online by setting up a Jersey Post account. Application forms are also available from any post office, or online on the relevant service pages of this website. You can return a completed retention or redirection form to any Post Office (excluding the airport), together with the required ID and paperwork, in order to pay and complete the application process.  

Please note that once you have submitted your online application, you will be required to provide proof of identity and address prior to the service being set up. Once all relevant paperwork has been received, it takes around five working days to set up retention or redirection services. We will contact you to confirm when your services are active.

No, unfortunately you will be unable to collect your mail within the period of a retention of mail.  Your mail will be delivered on the day you have requested as part of the service.

As with many services these days, we need to make sure that we have proper and sufficient authorisation from the resident(s) of a specific property before we start providing an alternative delivery service. In order to complete your application, you must provide the relevant identification - passport, driving license or valid bus pass, plus a recent utility bill, bank or credit card statement that shows the address you're wishing to redirect from and is dated within the last 3 months. This applies for both online applications via the website and for paper application forms.

When you apply for a redirection service and the relevant forms and paperwork have all been received, we will contact you in writing to advise that the service is now set up. On average it takes around 5 working days to set up a redirection.