Customer Care

Our Customer Care call centre is open 8:30am-5:30pm weekdays (except 9am on Wednesdays) and 9am-1pm on Saturdays.

We aim to respond to all emails within 48 hours, on occasions, this may take longer if further investigating is required. If you need to speak to a member of staff urgently, please call (01534) 616616.

At present, our social media pages are monitored during office hours only. If you use these channels to contact us outside of these hours, we will respond as soon as we return to the office on the next working day.

We aim to provide our customers with an excellent experience and are fully committed to bringing improvements to our services. If you would like to send us your compliments, complaints or any comments, please visit our Contact Us page or download our customer feedback form by clicking here.