Once you have an Online Postage Account you can access and manage the following services through our online portal:
• Online postage
• Redelivery
• SecureDrop
• Retention
• Redirection

You should only have one personal Online Postage Account.

You can have more than one Business Postage Account, attached to your personal one - if you're a business who sends mail regularly, please contact our Business Team about setting up your Business Postage Account.

For security purposes, all users will need to verify their email address, mobile phone number and postal address when setting up their Online Postage Account. This is to ensure that the email and mobile number are working and able to receive notifications for certain services.

If you haven't received a verification code, please do the following:

1. Go to your account dashboard and click the 'send verification code' link.
2. If you still did not receive the verification code, please double-check your mobile number and email address are correct.
3. Check your junk mail/spam folders.
4. If you're still not receiving your code, get in touch with our Customer Care team.

Yes. We ask customers who update their information in their Online Postage Account to re-verify these themselves by entering a new verification code. This is so that we can be sure we are dealing with the account holder, and also to ensure that the email and mobile phone number are working and able to receive notifications for certain services.

Yes, any Online Postage Account details can be changed as required. The only thing that cannot be changed is your JPID number. 

If you change the type of notification you wish to receive, the changes will come into effect immediately.

If you don’t receive your notifications via your selected method, please double-check your mobile number and/or email address are correct in your Online Postage Account.

Always check you junk mail too.

To reset your password in your Online Postage Account:

1. Go to your Login page.
2. select ‘forgot my password’ and follow the steps on screen.

If you have forgotten your email or have any other issues, please contact our Customer Care team they'll be able to assist.

Administrators have full access rights to the Business Postage Account.

A Business Account Admin can…

• Add additional users to the account.
• Purchase or amend the services that your organisation needs.

A Business Account User is…

• Able to view the account and service information online.
• Unable to add new users to the account.           

To delete a user from your Business Postage Account, go to your account dashboard and click on the 'remove' link next to the User you wish to remove.