Once you are registered with a JPID you can access and manage the following services through our online portal.
• Online postage
• Lockers- 24/7 parcel collection
• Redelivery
• SecureDrop
• Retention
• Redirection

You should only have one account which you can link to multiple business accounts. We can convert your personal profile to a business account whenever you like. Just get in touch with us business@jerseypost.com, which you can use for both personal and business services.

For security purposes, all users will need to verify their email address, mobile phone number and postal address. This is to ensure that the email and mobile number are working and able to receive notifications for certain services.

To verify an email address, you will need to click on the link within the verification email that will be sent to your email address.
To verify a mobile number, you will be sent a verification code to your mobile number which will need to be entered when prompted, online.

If you have not received a verification code, please do the following

1. Select the 'send verification code' link on the Account dashboard page. .
2. If you still did not receive the verification code, please double-check your mobile number and email address are correct,.
3. Check your junk mail/spam folders.
4. If you're still not receiving your code, get in touch with our Customer Care team on (01534) 616616 or email customercare@jerseypost.com.

Yes. We ask customers who update their information to re-verify these themselves by entering a new verification code, online.
This is so that we can be sure we are dealing with the named account holder, and also to ensure that the email and mobile phone number are working and able to receive notifications for certain services.

If your postal address does not appear in the automatic address finder, you can enter it manually. If your house has recently changed name, please contact our Customer Care team on (01534) 616616 or customercare@jerseypost.com. to let us know.

Yes, any account details can be changed as required. The only thing that cannot be changed is your JPID number. 

If you change the type of notification you wish to receive, the changes will come into effect immediately.

If you don’t receive your notifications via your selected method, please double-check your mobile number and/or email address are correct in your online Jersey Post account.

Always check you junk mail too.

If everything looks correct and you still aren't getting your notifications then please get in touch with us on (01534) 616616 or email customercare@jerseypost.com and we will be able to investigate the cause of the issue.

1. To reset your password, simply go to jerseypost.com,
2. click top right to log in,
3. select ‘forgot my password’ and follow the steps on screen.

If you have forgotten your email or have any other issues, please contact our Customer Care team on (01534) 616616 or email customercare@jerseypost.com and we will be able to assist. 

Administrators have full access rights to the business account.

A business account admin can…

• Add additional users to the account and
• Purchase or amend the services that your organisation needs.

A business account user…

• is able to view the business account and service information online
• is unable to add new users to the account.           

If you have not received a verification code, please try again by clicking on the relevant link within the business portal.
If the user still does not receive the verification code, please contact our Business Support team on (01534) 616553 or email business@jerseypost.com.

To delete a user from your business account, please click on the 'remove' link next to the relevant name you wish to remove.

Yes, users can be re-added if they are deleted from your account.