Comments, complaints & claims

We aim to provide our customers with an excellent experience and are fully committed to bringing improvements to our services. If you would like to send us your feedback regarding our service, please complete the following survey:

Customer Feedback Form.

Alternatively, please email our Customer Care team with the following:

  • Your full name including preferred salutation.
  • The nature of your feedback. e.g. What has gone well or wrong? What can we do differently or more of?
  • Your contact information.
  • Let us know if there is a convenient time to call you back. We will aim to get back to you within 48 hours.
  • Your JPID (if applicable).

If an item has arrived damaged, you must claim from the person or organisation that sent it to you. We don't offer compensation for any item of mail that is being received in Jersey.

We don't offer compensation for any item of mail that is being received in Jersey – you must claim from the person or organisation that sent it to you.

The full compensation policy is set out in our General Term and Conditions, which you should read before making any claim. 

Go to Claim compensation for all the information regarding making claims.