Popular Questions

Gift definition - A gift is defined as an item:

  • Sent between two private people,
  • It is of an occasional nature, such as a birthday or Christmas gift,
  • where no monetary consideration has been made.

When posting gifts you must include:

Customs declarations:

  • This is built into the labels our postage calculator generates.
  • When sending packages containing more than one gift*, each item must be declared separately on the customs form

Paying VAT:

  • This must be paid on most items being sent to the UK that exceed a retail value of £39.00.
  • When sending packages containing more than one gift*, £39.00 VAT applies to each individual item.

Sender and recipient information:

  • Sender and Recipient contact information in case we need to contact you.
  • Return address in the event it can't be delivered to the recipient. 

 

*Packages containing more than one gift are clearly intended for several people (for example, members of the same family) so must be:

  • Individually wrapped,
  • Specifically addressed to each individual,
  • Declared separately on the customs declaration form. 

If your parcel has been detained by Jersey Customs, it will be because there is missing customs information and/or you need to pay GST. You will receive a letter or email advising the quickest way to resolve the issue.

 

As of July 2024, GST will need to be paid all items coming into Jersey that exceeds the value of £60.

GST will need to be paid on your item before you can have it delivered to your premises.

If an item has arrived damaged, you must claim from the person or organisation that sent it to you. We don't offer compensation for any item of mail that is being received in Jersey.

Jersey Post aims to deliver items as soon as they are received on-island, subject to Customs clearance (if applicable). If you are waiting for an item you should get in touch with the sender to request an update on their packages progress.

The easiest way to arrange a Redelivery is through your Online Account:

  1. Login to your online account.
  2. Select Redelivery under services.
  3. Complete the online form.
  4. You will get an email to confirm the set up of your service.

For more information about this service go to Redelivery.

The easiest way to sign up to SecureDrop is through your Online Account:

  1. Login to your online account.
  2. Select SecureDrop under services.
  3. Complete the online form.
  4. You will get an email to confirm the set up of your service.

Alternatively, you can obtain an application form from any Post Office and sign up at there.

For more information about this service go to SecureDrop.

Yes, provided that the service used to send the item was a trackable service.

  • We have a Track and Trace tool.
  • Please note that only Jersey Post and Royal Mail reference numbers can be used in the tracker.
  • To track an item sent using a courier service, you should use their website to track your item instead.