Sending to Europe and Rest of World
Our approach to postage makes it easier for you to choose the right service when sending items of mail to anywhere in the world. Simply choose the postage format and destination and then add tracking or enhanced compensation as needed.
This page contains our current rates as of 1 January 2023 for Standard and Premium postage services, which are available to purchase from any post office around the island.
Benefit from a 2% discount when purchasing postage online!
There are different customs requirements for sending parcels and mail around the world. Make sure you are aware of what is required when sending overseas.
Find the relevant postage price for your item by selecting its format, weight and destination from the table below.
Important Regulatory Changes:
- International Mail Formats - Items of mail containing goods can only be sent as Parcel and Large Parcel mail formats to International destinations. Letter and Large Letter mail formats are only to be used for items of mail containing documents. Whilst an item of mail containing goods may fit into a letter format, it must be charged and sent as a parcel format due to the UPU regulatory changes.
- New customs requirements - Parcels that contain goods being sent to the UK and internationally, must have electronic pre-advice customs information.
| Mail Format | Weight | Europe | Rest of World |
|---|---|---|---|
| Letter | 100g | £1.85 | £2.55 |
| Large Letter | 100g | £3.25 | £4.20 |
| 250g | £5.04 | £8.26 | |
| 500g | £9.08 | £14.52 | |
| 750g | n/a | n/a | |
| Parcel | 250g | £5.80 | £8.49 |
| 500g | £11.40 | £16.60 | |
| 1kg | £19.10 | £30.60 | |
| 1.5kg | £26.60 | £44.60 | |
| 2kg | £33.80 | £58.70 | |
| Large Parcel | 5kg | £79.40 | £100.70 |
| 10kg | £99.10 | £141.00 | |
| 20kg | £132.70 | £217.40 | |
| 30kg | £161.30 | £289.90 |
Letter & Parcel Specifications
Large Parcels
Any item that exceeds either the measurements or the weight of a Parcel shown above is classified as a Large Parcel. Most destinations accept Large Parcels up to a maximum of 30kg, but there are some destinations that will only accept 20kg or less. For items that are 20kg or more, please visit one of our post offices as this service is currently unavailable online. See our Large Parcel destination guide for more information.
Some things need extra special treatment when sending, an important document perhaps or valuable goods. Choose Signed-for to gain assurance that someone had accepted the delivery, or choose Tracked & Signed to monitor the item on its journey. Alternatively, choose Courier to add extra special handling and monitoring provided by our global delivery partner FedEx.
| Premium Service | Local | UK, IoM and other Ci | Europe | Rest of World |
|---|---|---|---|---|
| Signed For | n/a | £2.95 | £3.95 | £4.95 |
| Tracked & Signed | £1.95 | £6.95 | £7.95 | £8.95 |
| Courier | £7.00 | £16.00 | £26.00 | £31.00 |
*Please note not all Premium Service options are available to all destinations. For more information see our Signed For or Tracked & Signed services.
You can claim up to £30 in the unlikely event of an item being lost or damaged. Choose to enhance this compensation level by selecting one of the options below.
| Cover (up to) | £100 | £500 | £1,000 | £2,500 |
|---|---|---|---|---|
| Signed For | 3.50 | £8.50 | N/A | N/A |
| Tracked & Signed | Included | £8.50 | £13.50 | £25.00 |
| Courier | Included | Included | £13.50 | £25.00 |
*Please note, a maximum level of cover of £100 is available to Rest of World destinations, and a maximum level of cover of £500 to European destinations.
Gift definition
A gift is defined as an item sent between two private people, is of an occasional nature, such as a birthday or Christmas gift and where no monetary consideration has been made.
Customs declaration forms
If you are using our standard service and sending a gift under £270.00, a CN22 customs form must be completed. You will need to ensure that all of the relevant sections are completed. For gifts over £270.00 a CN23 form is required; this form asks for additional information. If you are using our parcel service a CN23 form is always required.
Paying VAT
VAT must be paid on most items sent from Jersey to the UK. Any gifts you are sending that exceed a retail value of £39.00 may need to have VAT paid on them. It is advisable to prepay VAT at the time of sending to minimise transit times and ensure quick customer clearance. In addition, Royal Mail add an £8 handling fee for non-prepaid VAT items, which the recipient may be asked to pay on receipt of the item.
Packages containing more than one gift
When a package contains gifts that are clearly intended for several people, for example, members of the same family, the £39.00 VAT relief applies to each individual person provided the gifts are:
- Individually wrapped
- Specifically addressed to each individual
- Declared separately on the customs declaration form
Return address
It is essential that you include a return address on the outside of the packaging. Without a return address, Jersey Post will not be able to pre-customs clear gifts sent using our standard or tracked and signed service, which will result in a longer transit time.
VAT on postage
You do not have to pay VAT on standard postal services, but if you use our premium services, the cost of the service will be included in the calculation of VAT.
It is very difficult to provide exact delivery timescales to off-island addresses as there are so many factors* outside of Jersey Post's control e.g. weather, transport delays, processing in the destination country etc. However, as a rough guide we say: UK, other Channel Islands and Isle of Man - 3-5 working days. European addresses - 7-10 working days and Rest of World destinations up to 10-12 working days. Please note - these timescales are for letters and documents. Due to Customs restrictions and controls in other countries it is impossible to provide delivery estimates for goods or merchandise.
*Please note that there will be a handful of occasions throughout the year, due to earlier tide times, when we must bring our post office cut off times forward to ensure same day despatch on the ferry service. On these occasions we will provide notice on our service updates page.
We estimate 3-5 working days for any returns and up to 14 working days for refunds for the retailers we have agreements with. Click here to find out who those retailers are.
We are unable to provide a delivery time frame for the Royal Mail returns as this is not a tracked service and is used at your own risk.
Please see cut off times below for same day despatch of mail items:
|
Collection locations |
Normal boat collection times |
Early boat collection times* |
|
Business customers |
15:00 – 17:00 |
14:30 - 15:30 |
|
Postboxes |
10:00 |
10:00 |
|
Sub post offices |
16:00 |
15:00 |
|
Broad Street |
17:00 |
15:00 |
|
Rue des Pres |
18:00 |
16:00 |
*Please note that there will be a handful of occasions throughout the year, due to earlier tide times, when we must bring our post office cut off times forward to ensure same day despatch on the ferry service. On these occasions we will provide notice on our service updates page.
There are two daily ferry services carrying mail in and out of the Island. Inbound mail arrives into the Island each evening on the ferry service. Outbound mail goes on the ferry service to the UK which departs in the evening and arrives in the UK the following morning. There will be five outbound (JSY to UK) and six inbound (UK to JSY) services per week (Mon-Sat).
What can I send?
Did you know some common items such as nail varnish and batteries are considered dangerous and restricted from the postal network? Find out what is safe to send.
Find out more
How to address your mail
View our guidelines and addressing standards to ensure hassle free delivery of your mail.
Find out more
Protect your items
Sending something valuable? Add compensation cover to your postal items for better piece of mind.
Find out more