Tracked and Signed services

Whilst our standard postage service will get your item to its destination, there are occasions when only a premium choice will do. Our range of premium postage options allow you to have tracking or compensation added to them.

Our Tracked and Tracked & Signed premium services provide tracking for an item as it moves through the postal network and collects a signature on delivery.

Why choose our Tracked and Tracked & Signed services?

Track important and valuable items at every stage of delivery
Includes compensation cover up to £100 in the unlikely event of loss or damage*

The postage rate you pay will be calculated by the format, weight of item and destination of the item, with the additional price of the Tracked & Signed option below.

*Our compensation cover does not include cover for delayed delivery.

Adverse weather may impact services as they are reliant on the arrival and departure of the ferry.

Postage Calculator

Premium Option	Local	UK, IoM and other CI	Europe	Rest of World
Tracked & Signed	£1.95	£6.95	£7.95	£8.95

Example

Sending a large letter of 500g to London that you want to track through the postal network, check that it has arrived, ensure £500 compensation in the unlikely event it’s lost or damaged, and want it to arrive on Saturday instead of Monday:

1.	Choose Standard postage for Large Letter up to 500g to the UK, IoM & other CI	£3.55
2.	Choose Premium Tracked and Signed option to the UK, IoM & other CI	£6.95
3.	Add premium Cover up to £500	£8.50

Total to pay:		£19.00

Buy your postage label online

Find the right price for your item and print postage from your computer using our postage calculator tool. Postage labels that are created online meet the new EAD customs requirements, and you'll receive a 2% online discount on our standard postage rates.

How long does it take to get a letter/parcel to its destination?

It is very difficult to provide exact delivery timescales to off-island addresses as there are so many factors* outside of Jersey Post's control e.g. weather, transport delays, processing in the destination country etc. However, as a rough guide we say: UK, other Channel Islands and Isle of Man - 3-5 working days. European addresses - 7-10 working days and Rest of World destinations up to 10-12 working days. Please note - these timescales are for letters and documents. Due to Customs restrictions and controls in other countries it is impossible to provide delivery estimates for goods or merchandise.

*Please note that there will be a handful of occasions throughout the year, due to earlier tide times, when we must bring our post office cut off times forward to ensure same day despatch on the ferry service. On these occasions we will provide notice on our service updates page.

Where can I send items to using the Premium Postage service?

Click here to download the guide showing the destinations to which you can send items using the Premium Postage service.

What time do I have to post my mail by to ensure same day despatch?

Please see cut off times below for same day despatch of mail items:

Collection locations	Normal boat collection times	Early boat collection times* (dates TBC each quarter)
Business customers	15:00 – 17:00	14:30 - 15:30
Postboxes	10:00	10:00
Sub post offices	16:00	15:00
Broad Street	17:00	15:00
Rue des Pres	18:00	16:00

*Please note that there will be a handful of occasions throughout the year, due to earlier tide times, when we must bring our post office cut off times forward to ensure same day despatch on the ferry service. On these occasions we will provide notice on our service updates page.

How frequently does mail arrive and depart by boat?

There are two daily ferry services carrying mail in and out of the Island. Inbound mail arrives into the Island each evening on the ferry service. Outbound mail goes on the ferry service to the UK which departs in the evening and arrives in the UK the following morning. There will be five outbound (JSY to UK) and six inbound (UK to JSY) services per week (Mon-Sat).